Frequently Asked Questions

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Why StoryWalls?

StoryWalls Are Tradition

Since the earliest times, people have been putting their stories on walls. And today, StoryWalls are still a powerful way to tell your story.

StoryWalls Are Epic

StoryWalls are grand scale, museum-quality exhibits that demand attention. Display your StoryWalls in lobbies, board rooms, hallways, or any high traffic area.

StoryWalls Are Permanent

Having a permanent physical presence sets your story apart because it goes against today’s digital trend of here today, gone tomorrow. It’s your story made real!

StoryWalls Are Effective

Consider how many clients, donors, and employees will see your StoryWall over time. Since they are already in your space, why not share your story via a permanent exhibit?

Design

How are StoryWall Ideas different than templates?
Every StoryWall is custom—no cookie-cutter designs allowed. So thinking of a StoryWall idea as a template is too restrictive. With most template services, you buy a template, and then you are on your own. StoryWall Ideas are a starting point to get your custom project off to an efficient start.

Can you provide images for my StoryWall?
Yes. We have access to millions of high-resolution images. And you can rest easy knowing that every curated image we provide is totally royalty-free.

Can StoryWall design a logo for me?
Absolutely. Contact us to discuss details and pricing.

Will you put my project on your website?
Probably. Most clients welcome the free exposure. Of course, if you specifically ask us not to, we will not.

 Production

What is G7 certified printing?
It adjusts any CMYK imaging device to simulate the G7 grayscale definition. In plain English, having G7 certification means that you can expect the same color output on different printing devices so your brand colors, for instance, are always represented consistently.

Business

What are your terms?
To start the project we provide a free, no-obligation mockup and a detailed quote. Once you approve the mockup and the quote, 50% of the quoted price is due to proceed with the project. The remaining balance is due prior to final shipping.

What payment methods do you accept?
We accept checks, Visa, Mastercard, and American Express.

Packing and Shipping

How will my StoryWall be packaged?
All StoryWall components are carefully and securely packaged.

Your StoryWall Is Carefully and Securely Packaged

How will my StoryWall be shipped?
The StoryWall is shipped directly to your location using cost-effective Standard FedEx Ground. The standard 6′ x 3′ size means that the typical package weighs around 40lbs. and no loading dock is required.

Installation

What’s the best way to handle the StoryWall?
To eliminate fingerprints we suggest that you wear cloth gloves. This is a particularly good idea if your StoryWall is printed first surface.

How high should I hang my StoryWall?
A good rule of thumb is that the midpoint of the panel should be between 57” and 60” from the floor. In rooms with ceilings higher than eight feet, the StoryWall can be hung a little higher.

Is hanging the StoryWall difficult?
No. Installation is similar to hanging a large picture. We assemble most of the StoryWall components at our factory including the hanging cleat which is securely attached to the back of your StoryWall.

We are installing the dimensional letters ourselves. Is that difficult?
No. We provide a stencil guide with your dimensional letters so you’ll have perfect letter spacing. Tape the stencil to the wall (We suggest using painter’s tape). Check that the letters are level and positioned correctly, usually centered above your StoryWall. Apply the letters which have a strong adhesive back for easy application. Finally, remove the stencil. All done.

Stencil Guide

How do I install my StoryWall?
1. Install the wall cleat. It’s important to make sure the cleat is level. We provide drywall screws that should be drilled into the drywall. 2. Lift the first panel above the wall cleat. 3. Lower the panel onto the wall cleat. 4. Position the second panel. All done.

StoryWall Installation Instructions

What Stories Could Your Walls Tell?