Frequently Asked Questions
StoryWalls Are Tradition
Since the earliest times, people have been putting their stories on walls. And today, StoryWalls are still a powerful way to tell your story and engage your audience.
StoryWalls Are Epic
StoryWalls are grand scale, museum-quality exhibits that demand attention. Display your StoryWalls in lobbies, board rooms, hallways, or any high traffic area.
StoryWalls Are Permanent
Having a permanent physical presence sets your story apart because it goes against today’s digital trend of here today, gone tomorrow. It’s your story made real!
StoryWalls Are Effective
Consider how many clients, donors, and employees will see your StoryWall over time. Since they are already in your space, why not share your story via a permanent exhibit?
What Are the Benefits of Modular Design?
1. Beautiful Designs
You put your blood, sweat, and tears into your story. We’ll help you show that with a professionally designed wall exhibit that’s an accurate reflection of your efforts.
2. Free Concept Mockup
Get a sure start. Browse the StoryWall Idea Library. Pick an idea you like and then contact us. We’ll send you a free no-obligation mockup. Visualizing can be difficult. It’s why we show a realistic Photoshop mockup that’s in your actual space.
3. Friendly, Efficient Workflow
When we take on a project, we believe that communication and support are fundamental to its success. It’s so important that we’ve given it a name: Golden Rule Support.
4. Visualization Made Easy
When everyone starts with an agreed-upon design, the workflow is efficient and cost-effective.
5. Museum-Quality Results
You put your blood, sweat, and tears into your story. We’ll help you show that with a professionally designed and manufactured wall exhibit that’s an accurate reflection of your efforts.
6. Updating Is Easy
Modular designs are flexible and adaptable, perfect for a collaborative workflow. Get exhibit up to encourage donor participation. The designs are beautiful and can stand on their own as an art exhibit. Change design on the fly.
7. Shipping Costs You’ll Love
A typical StoryWall panel measures 36″ x 72″, which fits neatly into a FedEx Ground box. As a result, FedEx Ground shipping is cost-effective, and no loading dock is required.
Can you do a totally custom design?
Yes. See a design somewhere that’s not in The Idea Library? Have an idea or concept? Contact us. We would love to help you make your idea a reality.
Can you provide images for my StoryWall?
Yes. We have access to many millions of high-resolution images. And you can rest easy knowing that every curated image we provide is totally royalty-free.
Will you put my project on your website?
We are always looking to add to our Idea Library so we probably will. Most clients welcome the free exposure. Of course, if you specifically ask us not to, we will not.
Will my brand colors be consistent?
Maintaining the color consistency of your brand is important to you and to us. That is why we are G7 Master Qualified. G7 stands for grayscale plus the seven colors: Cyan, Magenta, Yellow, Black, Red, Green, and Blue. It defines the grayscale appearance and a calibration method for adjusting any CMYK imaging device to simulate the G7 grayscale definition. What that means is that you’ll see consistent color output from all our different printing devices.
What is Sintra?
Sintra is the brand name for a premium PVC product that has been in use for more than 30 years. Sintra has a consistent bright surface for beautiful high-definition printing. In addition, it offers superior dent and scratch resistance, comes in different sizes, and can be contour cut and drilled. We often use Sintra as a light but rigid base for our modular designs.
What is first and second surface printing?
In first surface printing, we print the image directly on the front of the acrylic, creating a matte, non-glare finish. With second surface printing, we print the image on the back of the acrylic. You look through the acrylic, which creates depth and dimension. With second surface printing, the ink is protected behind the acrylic so you can easily clean fingerprints and smudges. We often print using both first and second surface, which creates even more depth and dimension.
What is contour cutting?
Contour cutting is cutting around the edge of an image following the design’s outer edge. Since many of our modular designs have contour cuts, we use state-of-the-art computer-controlled CNC routers and laser cutters to produce precision contour cuts. We can cut various materials, including Sintra, plastic, foam, wood, composites, acrylic, steel, aluminum, and other metal plates.
What are your terms?
Payment is due prior to final production.
What payment methods do you accept?
We accept checks, Visa, Mastercard, and American Express.
Packing and Shipping
How will my StoryWall be packaged?
All StoryWall components are carefully and securely packaged.
How will my StoryWall be shipped?
The StoryWall is shipped directly to your location using cost-effective Standard FedEx Ground. The standard 6′ x 3′ size means that the typical package weighs around 40lbs. and no loading dock is required.
What’s the best way to handle the StoryWall?
To eliminate fingerprints we suggest that you wear cloth gloves. This is a particularly good idea if your StoryWall is printed first surface.
How high should I hang my StoryWall?
A good rule of thumb is that the midpoint of the panel should be between 57” and 60” from the floor. In rooms with ceilings greater than eight feet, the StoryWall can be hung a little higher.
Is hanging the StoryWall difficult?
No. Installation is similar to hanging a large picture. We assemble most of the StoryWall components at our factory including the hanging cleat which is securely attached to the back of your StoryWall. (See below)
We are installing the dimensional letters ourselves. Is that difficult?
No. We provide a stencil guide with your dimensional letters so you’ll have perfect letter spacing. Tape the stencil to the wall (We suggest using painter’s tape). Check that the letters are level and positioned correctly, usually centered above your StoryWall. Apply the letters which have a strong adhesive back for easy application. Finally, remove the stencil. All done.
How do I install my StoryWall?
1. Install the wall cleat. It’s important to make sure the cleat is level. We provide drywall screws that should be drilled into the drywall. 2. Lift the first panel above the wall cleat. 3. Lower the panel onto the wall cleat. 4. Position the second panel. All done.